Refund Policy
Last updated: August 9, 2026
Every IPTVUS4K plan comes with a 7-day money-back guarantee. If you're not satisfied with the service within the first 7 days of your subscription, contact us and we'll refund your payment in full. This policy is part of our Terms of Service.
1. The Guarantee
All paid plans — Standard and Premium 4K, from 3 to 24 months — are covered by a 7-day money-back guarantee. The 7-day period starts on the day your subscription is activated.
2. What Qualifies for a Refund
- You request the refund within 7 days of activation.
- The service does not work on your device and we are unable to resolve the issue through support.
- You simply changed your mind within the guarantee window.
3. What Does Not Qualify
- Requests made after the 7-day guarantee window has ended.
- Refunds for subscription periods already consumed beyond the guarantee window (the guarantee is a full refund, not a pro-rated refund).
- Refunds where the service was misused, including reselling credentials, unauthorized sharing, or violating the Acceptable Use terms.
- Refunds for issues caused by your own internet connection, device, or player configuration, when the service itself is working correctly.
4. How to Request a Refund
Contact us through the WhatsApp button on the Site. Tell us your order details and why you're requesting a refund. Our support team typically responds within a few hours (24/7 support) and will confirm your refund eligibility.
5. Refund Processing Time
Once your refund is approved, we process it within 5–10 business days. The time it takes for the money to appear in your account depends on your bank or payment provider.
6. Trial Periods
If you're testing the service with a free trial, you don't need a refund — the trial is free. You only pay when you decide to subscribe to a paid plan, at which point the 7-day money-back guarantee applies.
7. Plan Changes
Want to upgrade or downgrade? Message us on WhatsApp. You won't lose your remaining days — we'll credit them toward your new plan. No refund is issued for a plan you still intend to use.
8. Contact
Questions about this policy? Contact us at support@iptvus4k.space or through the WhatsApp button on the Site. You can also read our Privacy Policy and Terms of Service.